- The use of GutShields, and,

- Any other related Agreement or legal relationship with the Owner

in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.

The User must read this document carefully.

GutShields

3 Coleman Street, Peninsula Shopping Complex, Singapore

Owner contact email: contact@gutshields.com

- Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.

- The right of withdrawal only applies to European Consumers.

- Unless otherwise specified, the terms of use detailed in this section apply generally when using GutShields.

- Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

- By using GutShields, Users confirm to meet the following requirements:

- There are no restrictions for Users in terms of being Consumers or Business Users;

Unless otherwise stated or clearly indicated, all content on GutShields is owned or licensed by the Owner.

The Owner makes every effort to ensure that the content provided on GutShields complies with all applicable laws and does not infringe on third-party rights. However, despite our best efforts, this may not always be guaranteed.

If you believe any content violates legal provisions or your rights, please contact us using the information provided in this document. We encourage you to report any concerns, and we will address them promptly.

The Owner retains and reserves all intellectual property rights to the content available on GutShields.

Users are prohibited from using such content in any way that goes beyond what is necessary or implied for the proper use of the Service.

Specifically, but not limited to, Users may not:

- Copy, download, share (beyond the limits outlined below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign, or create derivative works from any content available on GutShields.

- Permit any third party to do so through the User or their device, whether or not the User is aware of such activity.

Where explicitly stated on GutShields, Users may download, copy, and/or share certain content for personal, non-commercial purposes only. In such cases, all copyright attributions and other requested attributions by the Owner must be correctly included.

Any applicable statutory limitations or exceptions to copyright law remain unaffected.

Through GutShields, Users may have access to external resources provided by third parties. Users acknowledge and agree that the Owner has no control over these external resources and is not responsible for their content or availability.

Any conditions related to third-party resources, including but not limited to rights granted for the use of such content, are governed by the respective third party's terms and conditions. In the absence of such terms, applicable statutory laws will apply.

GutShields and the Service may only be used within the scope of their intended purpose, as outlined in these Terms and in compliance with applicable laws.

Users are solely responsible for ensuring that their use of GutShields and/or the Service does not violate any applicable laws, regulations, or third-party rights.

The Owner reserves the right to take appropriate actions to protect its legitimate interests, including but not limited to:

    - Denying Users access to GutShields or the Service,

    - Terminating contracts,

    - Reporting any misconduct or suspected misconduct to the relevant authorities, such as judicial or administrative bodies.

These actions may be taken in cases where Users:

    - Violate laws, regulations, or these Terms,

    - Infringe on third-party rights,

    - Significantly impair the Owner’s legitimate interests,

    - Offend, harm, or cause detriment to the Owner or any third party.

Some Products offered on GutShields as part of the Service are available for purchase.

Details regarding fees, duration, and conditions applicable to the purchase of these Products are outlined below and in the dedicated sections of GutShields.

Prices, descriptions, and availability of Products are detailed in the respective sections of GutShields and are subject to change without prior notice.

While we strive to present Products on GutShields with the greatest technical accuracy, any representations—such as graphics, images, colors, or sounds—are for reference purposes only and do not constitute a guarantee of the exact characteristics of the Product.

The specific characteristics of the selected Product will be clearly outlined during the purchasing process.

The steps required from Product selection to order submission form part of the purchasing process. The purchasing process includes the following steps:

1. Users must select the desired Product, including quantity and specific characteristics (where applicable), to add it to their purchase selection.

2. Users may review their selection, as well as modify, remove, or add items.

3. Users will need to provide their billing address, contact details, and a preferred payment method.

4. If the purchase involves shipping a product, Users must also provide a valid shipping address.

5. At any point during the process, Users can modify, correct, or update the provided information, or cancel the purchasing process entirely with no consequence.

6. Once all required information has been entered, Users must carefully review their order.

7. To submit the order, Users must accept these Terms and confirm their purchase by using the respective button or mechanism on GutShields, thereby committing to pay the agreed-upon price.

When a User submits an order, the following terms apply:

1. Submitting an order constitutes a contract between the User and the Owner, thereby creating the User’s obligation to pay the price, taxes, and any additional fees or expenses as specified on the order page.

2. If the purchased Product requires further action from the User—such as providing personal information, data, specifications, or special requests—order submission obligates the User to cooperate accordingly.

3. Upon successful submission of the order, the User will receive a confirmation receipt acknowledging that the order has been received.

4. All notifications related to the purchasing process will be sent to the email address provided by the User for this purpose.

During the purchasing process and prior to order submission, Users are informed about any applicable fees, taxes, and costs, including delivery charges (if applicable).

Prices displayed on GutShields may appear:

 - Exclusive of applicable fees, taxes, and costs, or

 - Inclusive of such charges, depending on the specific section of the platform the User is browsing.

The Owner may provide discounts or special offers for the purchase of Products. Any such offers or discounts are subject to eligibility criteria and the terms and conditions outlined in the corresponding section of GutShields.

Offers and discounts are granted solely at the Owner’s discretion.

The availability of repeated or recurring offers or discounts does not create any claim, title, or enforceable right for Users to receive similar benefits in the future.

Discounts or offers may be valid for a limited time or while supplies last. If a time limit applies, the specified time will refer to the time zone of the Owner, as indicated in the Owner’s location details, unless stated otherwise.

Offers or discounts may be provided in the form of Coupons.

If a User breaches the conditions associated with Coupons, the Owner reserves the right to refuse fulfillment of its contractual obligations and may take appropriate legal action to protect its rights and interests.

Any additional or differing rules displayed on the Coupon itself or the relevant information page shall take precedence.

Unless otherwise stated, the following rules apply to the use of Coupons:

1. Validity: Each Coupon is valid only when used as specified and within the timeframe provided on the website and/or on the Coupon itself.

2. Single Application: A Coupon must be applied in its entirety at the time of purchase; partial use is not permitted.

3. Single-Use Limitation: Unless otherwise stated, Coupons designated as single-use may only be applied once per purchase, even in cases of installment-based transactions.

4. Non-Cumulative: Coupons cannot be combined or used cumulatively with other offers or discounts.

5. Expiration: Coupons must be redeemed exclusively within the timeframe specified in the offer. After expiration, the Coupon will no longer be valid, and Users cannot claim any associated rights, including cash redemption.

6. No Refunds or Credits: If the Coupon value exceeds the purchase value, Users are not entitled to any refund, credit, or compensation for the difference.

7. Non-Commercial Use: Coupons are intended for personal, non-commercial use only. Reproduction, counterfeiting, or commercial trade of Coupons is strictly prohibited, along with any illegal activities related to their purchase or use.

Information about accepted payment methods is provided during the purchasing process.

Certain payment methods may be subject to additional conditions or fees. Any such details will be outlined in the dedicated sections of GutShields.

1. Payments Managed by the Owner

For payment methods managed directly by the Owner, the necessary payment data is collected and stored to process transactions and meet any legal obligations. Users are encouraged to review GutShields' privacy policy for more information on data processing and their rights regarding personal data.

2. Payments Managed by Third Parties

Some payment methods may be provided by independent third-party services. In these cases, GutShields does not collect or store any payment information (e.g., credit card details). The Owner only receives a notification from the third-party provider once the payment has been successfully completed.

3. Failed Payments

If payment through the available methods fails, the Owner is under no obligation to fulfill the purchase order. In such situations, the Owner reserves the right to recover any related expenses or damages incurred as a result of the failed or refused payment.

Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.

Deliveries are made to the address provided by the User and in the manner specified in the order summary.

Upon delivery, Users are responsible for verifying the contents of the package and reporting any anomalies without undue delay. Reports can be submitted using the contact details provided in this document or as described in the delivery note. If the parcel is visibly damaged, Users have the right to refuse acceptance.

Goods are delivered only to the countries or territories specified in the relevant section of GutShields.

Delivery times are outlined on GutShields or communicated during the purchasing process.

The Owner is not responsible for delivery errors resulting from inaccuracies or incomplete information provided by the User during the purchase process. Additionally, the Owner cannot be held liable for any damages or delays that occur after the goods have been handed over to a carrier arranged by the User.

If the goods are not received or collected within the specified time or deadline, they will be returned to the Owner. In such cases, the Owner will contact the User to arrange a second delivery attempt or determine the next steps.

Unless otherwise agreed, any subsequent delivery attempts, starting from the second attempt, will be made at the User’s expense.

Unless exceptions apply, Users have the right to withdraw from the contract within the period specified below (generally 14 days), for any reason and without providing justification.

Detailed information regarding the conditions, timeframes, and procedures for exercising the right of withdrawal can be found in this section.

Unless otherwise specified or exceptions apply, Users who qualify as European Consumers are granted a statutory right under EU regulations to cancel contracts entered into online (distance contracts) within the applicable timeframe, for any reason and without the need for justification.

Users who do not meet this qualification are not entitled to the rights described in this section.

To exercise their right of withdrawal, Users must send the Owner an unequivocal statement expressing their intention to withdraw from the contract.

Users may use the model withdrawal form available in the “definitions” section of this document.

Alternatively, Users are free to express their intention to withdraw in any other clear and suitable manner.

To meet the withdrawal deadline, the withdrawal notice must be sent before the withdrawal period expires.

- For the purchase of goods: The withdrawal period expires 14 days after the day the User, or a third party designated by the User (other than the carrier), takes physical possession of the goods.

- For the purchase of multiple goods ordered together but delivered separately, or a single good consisting of multiple lots or pieces delivered separately: The withdrawal period expires 14 days after the day the User, or a designated third party (other than the carrier), acquires physical possession of the last good, lot, or piece.

- For contracts involving the recurring delivery of goods over a fixed term: The withdrawal period expires 14 days after the day the User, or a designated third party (other than the carrier), acquires physical possession of the first good.

Users who validly withdraw from a contract will be reimbursed by the Owner for all payments made, including delivery costs (if applicable).

However, any additional costs incurred due to the User's choice of a delivery method other than the least expensive standard delivery option offered by the Owner will not be reimbursed.

Reimbursement will be processed without undue delay, and in any case, no later than 14 days from the date the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed, the reimbursement will be made using the same payment method used for the initial transaction.

The User shall not bear any costs or fees related to the reimbursement.

Unless the Owner has offered to collect the goods, Users must send back or hand over the goods to the Owner, or to a person authorized to receive them, without undue delay and, in any case, no later than 14 days from the date they communicated their decision to withdraw from the contract.

The deadline is considered met if the goods are handed over to the carrier, or otherwise returned, before the 14-day period expires.

The Owner may withhold reimbursement until the goods are received or until the User provides proof of having returned the goods, whichever occurs first.

Users are only responsible for any diminished value of the goods caused by handling beyond what is necessary to determine their nature, characteristics, and proper functioning.

Unless the Owner has offered to collect the goods, Users must send back or hand over the goods to the Owner, or to a person authorized to receive them, without undue delay and, in any case, no later than 14 days from the date they communicated their decision to withdraw from the contract.

The deadline is considered met if the goods are handed over to the carrier, or otherwise returned, before the 14-day period expires.

The Owner may withhold reimbursement until the goods are received or until the User provides proof of having returned the goods, whichever occurs first.

Users are only responsible for any diminished value of the goods caused by handling beyond what is necessary to determine their nature, characteristics, and proper functioning.

Under EU law, traders are required to guarantee the conformity of the goods they sell for a minimum period of 2 years after delivery. This means the goods must meet the promised quality, reasonable expectations regarding functionality, and the characteristics agreed upon at the time of purchase.

Where Users qualify as European Consumers, the legal guarantee of conformity applies to items purchased on GutShields in accordance with the laws of the country of their habitual residence.

In some cases, the national laws of that country may provide Users with broader rights.

Consumers who do not qualify as European may still benefit from legal guarantee of conformity rights under the legislation of their country of habitual residence.

Without prejudice to any applicable statutory rights, the Owner grants Users the right to cancel a purchase if they are unsatisfied and obtain a refund.

The specific terms and conditions governing this offer are detailed in the dedicated section of GutShields.

GutShields is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner explicitly disclaims all conditions, representations, and warranties—whether express, implied, statutory, or otherwise. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights. No advice or information, whether oral or written, obtained by Users from the Owner or through the Service shall create any warranty not expressly stated herein.

Without limiting the foregoing:

 - The Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers, and employees do not warrant that the content provided is accurate, reliable, or correct;

 - The Service may not meet Users’ specific requirements;

 - The Service may not be available continuously, securely, or without interruption at any particular time or location;

 - Any defects or errors may not be corrected;

 - The Service may not be free of viruses or other harmful components.

Any content downloaded or obtained through the Service is done at the User’s own risk. Users are solely responsible for any damage to their computer systems, mobile devices, or data loss resulting from such downloads or use of the Service.

The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or platform. The Owner will not be a party to or monitor any transaction between Users and third-party providers of products or services.

The Service may experience incompatibility issues with certain web browsers, mobile devices, or operating systems. The Owner shall not be liable for any damages—perceived or actual—arising from the content, operation, or use of the Service.

Jurisdictional Limitations

Federal law, some states, and other jurisdictions do not allow the exclusion or limitation of certain implied warranties. Therefore, some of the above exclusions may not apply to Users. This Agreement grants Users specific legal rights, and Users may have additional rights that vary depending on their state or jurisdiction.

The disclaimers and exclusions stated in this Agreement will not apply where prohibited by applicable law.

To the maximum extent permitted by applicable law, the Owner, along with its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees, shall not be liable for:

1. Indirect or Consequential Damages: Any indirect, punitive, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the Service.

2. Unauthorized Access: Any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or use of the Service, User accounts, or the information contained therein.

3. Content Errors: Any errors, mistakes, or inaccuracies in the content.

4. Personal Injury or Property Damage: Personal injury or property damage of any nature whatsoever resulting from access to or use of the Service.

5. Server Breaches: Any unauthorized access to or use of the Owner’s secure servers and any personal information stored within them.

6. Service Interruptions: Any interruption or cessation of transmission to or from the Service.

7. Malicious Software: Any bugs, viruses, trojan horses, or similar harmful components transmitted to or through the Service.

8. Content Losses: Any errors or omissions in content, or any loss or damage incurred as a result of content posted, emailed, transmitted, or otherwise made available through the Service.

9. User Conduct: Any defamatory, offensive, or illegal conduct of any User or third party.

In no event shall the total liability of the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees exceed the amount paid by the User to the Owner in the preceding 12 months or the duration of the agreement between the Owner and User, whichever is shorter.

This limitation of liability applies to the fullest extent permitted by law, regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the Owner has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. Therefore, the above limitations or exclusions may not apply to certain Users.

These Terms provide Users with specific legal rights, and Users may have other rights depending on their jurisdiction. The disclaimers, exclusions, and limitations of liability set forth in these Terms shall not apply where prohibited by applicable law.

The User agrees to defend, indemnify, and hold harmless the Owner, along with its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees, from and against any and all claims, demands, damages, obligations, losses, liabilities, costs, or debts, and expenses (including, but not limited to, legal fees and related costs) arising from:

1. User’s Use of the Service: The User’s access to and use of the Service, including any data or content transmitted or received by the User.

2. Violation of These Terms: The User’s breach of any provisions, representations, or warranties set forth in these Terms.

3. Violation of Third-Party Rights: The User’s violation of any third-party rights, including but not limited to privacy rights or intellectual property rights.

4. Violation of Laws: The User’s breach of any applicable statutory law, rule, or regulation.

5. Content Submitted: Any content submitted from the User’s account, including unauthorized third-party access facilitated through the User’s unique username, password, or other security measures. This includes but is not limited to content that is false, misleading, or inaccurate.

6. Wilful Misconduct: Any wilful misconduct or negligence by the User.

7. Statutory Violations: Violations of statutory provisions committed by the User, their affiliates, officers, directors, agents, co-branders, partners, suppliers, or employees, to the extent permitted by applicable law.

This indemnification obligation applies to the fullest extent allowed under applicable law.

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

To ensure the highest level of service, the Owner reserves the right to interrupt the Service for maintenance, system updates, or other necessary changes. In such cases, Users will be appropriately informed.

Within the limits of applicable law, the Owner may also decide to suspend or discontinue the Service entirely. If the Service is discontinued, the Owner will cooperate with Users to allow them to withdraw any Personal Data or information and will respect Users’ rights regarding continued product use and/or compensation as required by applicable law.

Furthermore, the Service may become unavailable due to circumstances beyond the Owner’s reasonable control, such as force majeure events, including but not limited to infrastructural breakdowns, blackouts, or other unforeseen disruptions.

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of GutShields and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.

To learn more about the use of their Personal Data, Users may refer to the privacy policy of GutShields.

Without prejudice to any more specific provisions of these Terms, all intellectual property rights — including but not limited to copyrights, trademark rights, patent rights, and design rights — related to GutShields are the exclusive property of the Owner or its licensors. These rights are protected by applicable laws and international treaties governing intellectual property.

All trademarks — whether nominal or figurative — as well as trade names, service marks, word marks, illustrations, images, or logos associated with GutShields remain the exclusive property of the Owner or its licensors and are protected under applicable laws and international treaties related to intellectual property.

The Owner reserves the right to amend or modify these Terms at any time. In such cases, the Owner will provide appropriate notice to Users regarding the changes.

These changes will take effect only from the date communicated to Users and will apply to the relationship with the User moving forward.

By continuing to use the Service after the revised Terms take effect, the User signifies their acceptance of the updated Terms. If Users do not agree to the changes, they must stop using the Service and may terminate the Agreement.

The previous version of the Terms will continue to govern the relationship until the User accepts the revised Terms. Users may obtain copies of earlier versions by contacting the Owner.

If required by law, the Owner will provide advance notice to Users regarding when the modified Terms will come into effect.

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights and obligations under these Terms, while taking into account the legitimate interests of the User. The provisions regarding changes to these Terms shall apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any manner without the prior written consent of the Owner.

All communications relating to the use of GutShields must be sent using the contact information stated in this document.

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

If any provision of these Terms is found to be invalid or unenforceable, it will be interpreted, construed, and modified to the extent reasonably necessary to make it valid, enforceable, and consistent with its original intent.

These Terms constitute the entire Agreement between Users and the Owner regarding the subject matter herein and supersede all prior communications, agreements, or understandings — whether written or oral — between the parties related to this subject matter.

These Terms will be enforced to the fullest extent permitted by law.

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

However, regardless of the above, if the law of the country that the User is located in provides for a higher applicable consumer protection standard, such higher standards shall prevail.

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in the United Kingdom, Switzerland, Norway or Iceland.

Users may bring any disputes to the Owner, who will make every effort to resolve them amicably.

While Users’ right to take legal action remains unaffected, in the event of any controversy regarding the use of GutShields or its Service, Users are encouraged to contact the Owner using the contact details provided in this document.

To submit a complaint, Users should include a brief description of the issue and, if applicable, details of the related order, purchase, or account. Complaints may be sent to the Owner’s email address specified in this document.

The Owner will process the complaint without undue delay and provide a response within 21 days of receiving it.